Frequently Asked Questions

 

We've tried to compile all of the common questions we'd think you'd ask. If there is something you need to know but it's not on this page please send us an email.

Payment

All prices are in Australian dollars. We currently accept PayPal which includes Mastercard, Visa and PayPal bank transfers. You do not require a PayPal account to pay using your credit card.

Payment information like credit card numbers etc. are NOT collected or stored by this website.

Shipping

All items are shipped via regular Australia Post, for national orders expect deliveries to take 1-5 working days and for international orders expect deliveries to take 3-10 business days (these timeframes depend on your location). We always attempt to send items with 1-2 business days so please also allow a couple of days for us to send the packages. We package everything with great care to prevent the damage of goods in transit however we can not be held responsible for damages caused by the mishandling of packages in transit. For international shipping we are not responsible for any additional delivery or customs fees that may apply.

All products are shipped from Brisbane, Queensland, Australia.

Returns

Due to Double Haunt being the hobby of two individuals and the hand made nature of a lot of the products we create, returns are currently not possible or accepted.

Hand Made

The majority of the items we make are hand made, this means that it's been hand sculpted, cast and/or painted. Although we take extra care in this process we are only human so some inconsistencies may be present. These might include, small air bubbles or marks in the resin and small brush strokes or imperfections in the paint work.

Some fashion accessories such as the Zombihands, Skelehands and Swampyhands are a little rough looking, this is deliberate. Have you ever seen a perfectly manicured zombie, monster or skeleton hand?

Out of Stock Items

See something that you like but it's out of stock? Send us an enquiry, we may have more in the works.

Copyright

All the artwork, toys... pretty much everything that we have created or made is copyright to us, the artists unless otherwise stated. In other words, please respect our work and do not duplicate or claim as your own. Thanks!

Privacy

We collect personal information when an order is placed on this website so that we're able to fullfil your order. This includes your name, email address and physical address.

We collect personal information when if you register for an account on our website or contact us via our contact form. This includes your name and email address.

No payment or credit card information is collected or stored by this website.

We also have Google Analytics installed on our website which may collect information like your browser, operating system, IP address and location. This is so we can view traffic statistics for our website.

From time to time we may collect email addresses for sending out enewsletters or notifications.

We may contact you if you have placed an order through our website, opted to receive enewsletters or notifications or have contacted us using our contact form.

We don't sell your personal information to other companies. We may share details with third party companies that assist us in processing your order. For example we share your address with Australia Post so we can ship you your order. Some of the information entered at the checkout may be shared with PayPal so we can process transactions. When you opt in, we may share your email address with enewsletter services so that we can send you enewsletters, updates or notifications. Apart from personal communications and order confirmations, emails sent will have unsubscrive options available.